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.......even
if you did not buy it direct from X-Treme, Rest assured you're covered.
(last
updated 03/30/2011)
X-Treme Scooters offers a 30-day limited bumper-to-bumper
manufacturers warranty on all scooters and accessories on all models.
Selected 90 day warranty models include:
Electric Bicycle's XB-500 - XB-502 - XB-508 – XB-562 - XB-600 - XB-610
- XB-300Li - XB-305Li - XB-310Li - XB-700Li - XB-420M
Selected 6 Month Warranty models include:
XM-3150 - XM-4000Li - XM-5000Li - XM-50 - XM-150 - XM-155 - XM-160
The warranty starts the day the scooter is delivered to you. This
warranty covers factory defects and defaults only. We do not cover
misuse or broken parts caused by the user or by any other event.
X-Treme will pay for standard shipping service costs on the first
warranty shipment only. Any additional warranty parts that are needed
will require the customer to pay all shipping costs.
We offer a full 6-month even trade warranty on defective batteries.
Selected 1 year battery warranty models include:
Models XM-50 - XM-150 - XM-155 - XM-160 - XB-700Li - XB-300Li -
XB-305Li - XB-310Li
Selected 1 year battery warranty models include:
XM-4000Li - XM-5000Li
If any battery should become faulty within the specified warranty
period we will replace the battery free of charge. X-Treme requires
that defective batteries be returned to us for exchange. X-Treme
Scooters does not pay the shipping fee's to return the batteries to us
however we will pay to ship the replacement batteries back to you. If
you have questions about our warranty, please contact our  support department
by opening
a ticket only. A
friendly representative will get back to you quickly. Our support
department hours are Monday through Friday 9 AM to 5 PM PST.
We offer a 30 day warranty on all gas engines for all
models.
We offer a 1 year engine warranty on selected ATV's & Moped
Motorcycles models:
XA-110 - XA-112 - XA-114 - XA-150 - XM-50 - XM-150 XM-155 - XM-160.
The 1 year engine warranty warrants against factory defects only.
Defective engines must be returned to X-Treme Scooters at the
customers expense & will be replaced if X-Treme Scooters determines
the engine is defective due to a factory defect.
X-Treme Scooters will pay the shipping cost to send the replacement
engine to the customer.
1. Shipping
damage: Should
your item arrive with damage that is a direct result of the assigned
shipping carriers mishandling, X-Treme will replace those damaged
parts free of charge under warranty as long as the damage is reported
immediately after delivery. In the event that the damage is
determined to be extensive, (digital photos may be required by
e-mail), at X-Treme’s discretion and after careful consideration,
X-Treme may arrange to have the item picked up and returned to X-Treme
for free replacement. X-Treme will provide technical support via
phone or through our Support Help Desk to assist customers with the
replacement of parts but will not pay labor charges to install such
parts.
2. Tires, tubes & kick stands: These
items are NOT covered unless they are damaged as a result of shipping.
3. During
your applicable warranty period: X-Treme
Scooters will replace any defective part free of charge and free of
shipping charge to the end user of the scooter. X-Treme may require
certain parts to be returned to X-Treme before replacing those parts.
Shipping costs back to X-Treme must be paid for by the end user /
customer. Call tags will never be issued.
"Manufactures
defects will only be covered"
1. Engines
are covered. Each engine is started, tuned up and tested before we
ship the pocket bike or gas scooter to you. Failure to premix oil with
the gas voids the engine warranty.
2. Pull starters are
not covered. Spare scooter pull starters can be
purchased
online.
3. Tires, tubes &
flat tires are not covered unless damaged during shipping. (Damage
must be reported to us immediately.
(Added
12-10-2008) Updated 08-26-2010)
If during the first 15 days you choose to return
merchandise purchased from X-Treme Scooters for a replacement/exchange
or refund, please review the terms and conditions below.
Return Terms and Conditions
Customer is responsible for returning
merchandise at their own expense. Refunds will not include our
original shipping cost which was included in the purchase prices of
the merchandise.
At the discretion of X-Treme Scooters, returns which do
not follow the above guidelines may be refused and require the
customer to pay return shipping and handling fees, or an additional
processing fee may apply. If accepted, items returned without an RMA#
are subject to an additional 15% restocking fee. Contact tech
support on this link to
obtain an RMA number.
Shipping charges included in the
Purchase Price of the Merchandise are non-refundable. Customer is
responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition.
Merchandise is not eligible for refund if it has been ridden, worn,
used, abused, damaged in any way or gas has been added to the fuel
tank. Merchandise must arrive complete (including warranty cards,
manuals, accessories, promotional items, etc.) and in the original
packaging.
Customer must initiate return shipment of the merchandise within 15
days of the purchase date.
Preparing your product for Authorized R.M.A. return
shipment:
1.
Re-pack the merchandise securely in its original packaging, include
the original contents of the box; warranty cards, Manuals,
accessories, promotional items, etc.
2.
Include a copy of your invoice.
3.
Include a copy of the RMA notice you have received from
us via our support department help desk.
4.
Clearly print your RMA# on the return shipping label (on the outside
of the box). For your protection we recommend all returns be sent via
UPS, Federal Express, DHL or other courier that issues a tracking
number. We recommend that the shipment is insured. The customer is
responsible for damage or loss during return shipping.
5. Freight collect and COD packages will not be accepted.
At the discretion of X-Treme Scooters, returns which do
not follow the above guidelines may be refused and require the
customer to pay return shipping and handling fees, or an additional
processing fee may apply. If accepted, items returned without an RMA#
are subject to an additional 15% restocking fee.
At the discretion of X-Treme Scooters, returns which do
not follow the above guidelines may be refused and require the
customer to pay return shipping and handling fees, or an additional
processing fee may apply. If accepted, items returned without an RMA#
are subject to an additional 15% restocking fee.
*All shipping charges are non-refundable.
*Customer is responsible for returning merchandise at their own
expense.
Once merchandise has been accepted for refund, credit will be applied
to the account through which payment was originally made immediately.
We make a Signature Required Service available to all
our customers at the
time of purchase for a minimal fee. If this service is not purchased
X-Treme
Scooters will not be responsible for packages that have been left at
the
recipient's door and consequently lost and/or Stolen.
Before completing your purchase, please confirm that you have selected
the correct item(s), color(s), accessories, etc. Due to the high
volume of orders we receive and the speed at which we process these
orders, once an order is placed it is generally processed & shipped
immediately therefore we have a NO cancellation policy after an order
has been placed.
Electronic Parts are non-returnable. Please make you're selections
wisely when purchasing parts. Contact our parts department for more
information. Our parts department can be reached by email or
by phone 1-253-777-0690
Lifetime technical support is provided to each customer that purchases
an X-Treme Scooter. To access our technical support department click
on this link to
open a support ticket. After a support ticket has been opened an
X-Treme Scooter technician will respond to your ticket and an e-mail
will be sent to you. If you would like to speak to a technician by
phone, include your phone number on the ticket and ask the technician
to contact you. Tickets are answered in the order received. Your
initial posting puts you in line for the next technician to assist
you. Should you post to your ticket before a technician responds, you
will move your ticket to the bottom of the list so to ensure a quick
reply, do not to post again until a tech replies to you.
X-Treme Scooters and or
Green Max Distributors is not responsible for the proper or improper
use of merchandise sold. We care about our customers and urge you to
exercise caution and take necessary safety measures to protect
yourself while engaging in cycling. X-Treme Scooters encourages, begs,
and asks that you wear a helmet and use appropriate lighting while
riding at night regardless of the legal requirements in your
particular state. Potential customers, you should check with your
local law enforcement agency before purchasing about age requirements
for riding electric scooters, gas scooters & pocket bikes. Some states
may have laws restricting the use of these items on public streets,
generally all states allow them on private property such as
campgrounds, parks etc....but many states have age requirements and
most states require helmets and protective equipment to be worn by
certain age children. Pocket bikes with racing slicks should not be
used on wet or slippery roads. Please always scoot safely. Know your
laws before you go scootin. We will not take back a scooter if you
find your laws do not permit your child to ride it. Check first.
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